Store Policies

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • PayPal

Shipping Methods

US Shipping Methods

  • Saver – 3 business days +24-48 hours to process the order
  • FedEx 2 Day – Delivery within 2 business days + 24-48 hours to process the order
  • FedEx Overnight – Delivery within 1 business day + 24-48 hours to process the order

International Shipping Methods

  • Economy International Shipping – 6-14 business days (not guaranteed) +24-48 hours to process the order
  • FedEx Ground – Available to Canada, the shipping time varies by location within the country, but should be faster than Economy International shipping.
  • FedEx International Economy – guaranteed days to delivery varies by country, the shopping cart will give an accurate number for this before payment, add 24-48 hours for order processing.
  • FedEx International Priority – guaranteed days to delivery varies by country, the shopping cart will give an accurate number for this before payment, add 24-48 hours for order processing.

Customs, Duties & Taxes

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they will be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We suggest using FedEx shipping for time sensitive orders. Estimated duties and fees can be prepaid by the recipient in some cases, contact us for more information.
  • P-SERS substrates and SERS nanoparticles will be declared under HTS code 3822.00 and are goods of United States origin.
  • Spectrometers and accessories are goods of United States origin.

Return and Cancellation Policy

P-SERS™ products are non-returnable unless defective. Defective products must be reported within 14 days of receipt, and will be refunded or replaced, at the discretion of Diagnostic anSERS, Inc.

Spectrometers and accessories are made to order and are generally non-returnable. However, Diagnostic anSERS Inc. may choose accept returns, subject to a restocking fee, at its discretion and on a case-by-case basis.

Terms and Conditions

For P-SERS Products Only

R&D USE ONLY
P-SERS™ products (“DA Products”) are manufactured and sold by Diagnostic anSERS, Inc. (“DA”) for the purchaser’s research purposes only. Unless pursuant to a separate, written agreement with DA, DA Products are not sold (and have not been approved) for use in any clinical, diagnostic, or therapeutic applications. Obtaining any license(s) or other approvals necessary to use DA Products in proprietary applications or in any non-research (e.g., clinical) applications is the purchaser’s exclusive responsibility. DA will not be responsible or liable for any losses, costs, expenses, or any other forms of liability arising out of the unauthorized or unlicensed use of DA Products. By using any DA Product for any purpose, purchasers and users of DA Products agree to indemnify and hold DA harmless for any and all damages and/or liability, however characterized, related to the unauthorized or unlicensed use of DA Products. Under no circumstances shall DA be liable for any consequential damages resulting from any use (approved or otherwise) of DA Products.

NO RESALE
The sale or resale of DA Products by any person other than DA is strictly prohibited without the express, written consent of DA.

For All Products

NEWSLETTER OPT-IN
By placing an order, you agree to receive newsletters from us from time to time. You may unsubscribe at any time using the link given at the bottom of any such email.

ELECTRONIC COMMUNICATIONS
When you visit Diagnostic anSERS, Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Diagnostic anSERS, Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Diagnostic anSERS, Inc., with copyright authorship for this collection by Diagnostic anSERS, Inc., and protected by international copyright laws.

TRADE MARKS
Diagnostic anSERS, Inc.’s trademarks and trade dress may not be used in connection with any product or service that is not Diagnostic anSERS, Inc.’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Diagnostic anSERS, Inc. All other trademarks not owned by Diagnostic anSERS, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Diagnostic anSERS, Inc. or its subsidiaries.

LICENSE AND SITE ACCESS
Diagnostic anSERS, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Diagnostic anSERS, Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Diagnostic anSERS, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Diagnostic anSERS, Inc. and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Diagnostic anSERS, Inc’s name or trademarks without the express written consent of Diagnostic anSERS, Inc. Any unauthorized use terminates the permission or license granted by Diagnostic anSERS, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Diagnostic anSERS, Inc. so long as the link does not portray Diagnostic anSERS, Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Diagnostic anSERS, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Diagnostic anSERS, Inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCT DESCRIPTIONS
Diagnostic anSERS, Inc. and its associates attempt to be as accurate as possible. However, Diagnostic anSERS, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Diagnostic anSERS, Inc. itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Diagnostic anSERS, Inc. ON AN “AS IS” AND “AS AVAILABLE” BASIS. Diagnostic anSERS, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Diagnostic anSERS, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Diagnostic anSERS, Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Diagnostic anSERS, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Diagnostic anSERS, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Diagnostic anSERS, Inc., you agree that the laws of the state of Maryland, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Diagnostic anSERS, Inc. or its associates.

DISPUTES
Any dispute relating in any way to your visit to Diagnostic anSERS, Inc. or to products you purchase through Diagnostic anSERS, Inc. shall be submitted to confidential arbitration in Maryland, USA, except that, to the extent you have in any manner violated or threatened to violate Diagnostic anSERS, Inc.’s intellectual property rights, Diagnostic anSERS, Inc. may seek injunctive or other appropriate relief in any state or federal court in the state of Maryland, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Diagnostic anSERS, Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact” link in the menu. Or you can email us at: we.have@diagnosticansers.com

DA accepts all orders for and makes all sales of DA Products subject to the foregoing use restrictions and the purchaser’s indemnification of DA.